Frequently Asked Questions
Everything you need to know about our luxury collections and services.
How long will it take to receive my order?
Each piece is handcrafted to order in our studio. Please allow 4-6 weeks for production, plus shipping time depending on your location.
Do you offer international shipping?
Yes, we ship our luxury collections worldwide via secure, insured express couriers to ensure your jewelry arrives safely.
Can I customize an existing design?
Absolutely. We specialize in bespoke modifications. You can request changes to metal types, stone selections, or engravings by contacting our concierge team.
What is your return policy?
Due to the made-to-order nature of our jewelry, we do not offer refunds for change of mind. However, we offer exchanges or store credit within 14 days of delivery for non-custom items.
How do I determine my correct ring size?
We recommend being professionally measured at a local jeweler. Alternatively, you can request a complimentary ring sizer through our website to ensure a perfect fit.
Are your diamonds ethically sourced?
We are committed to ethical sourcing. All our diamonds are conflict-free and compliant with the Kimberley Process, and we offer GIA-certified natural diamonds as well as premium lab-grown options.